Refund policy

We accept order cancellation within 12 hours after confirmation of order.

Applicable Returns

Returns are possible within 30 days after receipt of order. 

Constraints (What causes a return to be rejected?):

We will consider a return good if the following conditions are met:

  • Returned products must be undamaged.
  • Returned items must be in its original packaging.

Any item returned that does not meet the above criteria, will not be eligible (i.e. dirty, having visible signs of wear, etc). Such items will be, either returned to the customer or there will be a 50 % restocking fee.

After 30 days limit from the order date there will be a 10 % restocking fee on returning the item.

What if my product came damaged/defective or received the wrong product?

We are happy to replace or issue a refund for any defective product we accidentally sent out.

In case you received a wrong or defective product, you must contact us within 10 days of receipt of the product and we will provide you a prepaid shipping label so you can send us the product free of cost. We will ship out a replacement product as soon as you ship out the defective product.

 

Shipping Cost (Domestic/International)

We will provide a prepaid shipping label for defective products or shipping mistakes, but for product exchange, the customer is responsible for the return shipping cost to our Area Warehouse in Texas, USA.

Return & Exchange:

To return your product, please submit a return or exchange request at care@keeot.com.

If you are returning a product, we will refund you the product price of the original order. 

Shipping fees are non-refundable except for certain defects and shipping issues.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

For any returns requesting exchanges, all customers are subject to only one exchange per order per customer. No further exchanges will be allowed after the first initial exchange. No further acceptance of the exchange will be accepted for a refund.

 

Your satisfaction is guaranteed in all our transactions. We are fully committed to our customer’s satisfaction. Please feel free to send us an email on how we can improve our service.