Frequentlyasked questions (FAQ)

When can I anticipate the shipment of my order?

We understand your anticipation! Our usual practice is to handle orders in 1-2 business days. Be on the lookout for a confirmation email that will include tracking information as soon as your order starts its journey.

What choices do I have for shipping?

We provide a range of shipping options tailored to your requirements. Select standard shipping for budget-conscious shipping or expedited shipping
for quicker delivery. You'll find these choices presented during the checkout process.

Do you shipinternationally?

Certainly, we offer international shipping to numerous countries. Please note that shipping expenses and delivery durations may vary depending on where you're located. During the checkout process, you'll have access to a list of available countries and their respective costs.

Keeping track of theorder status, how do I do that?

Upon shipping your order, we'll dispatch an email containing a tracking link. Just give it a click to observe the real-time status of your package. Alternatively, you can log into your website account to track your order.

What if my package arrives in a damaged condition?

We're dedicated to securely packaging your items. In the rare event that your package arrives damaged, please contact our customer support within 48
hours of receiving it. We'll swiftly collaborate with you to resolve the matter

If I've alreadyplaced the order, is there a way to update the shipping address?

Should you need to update your shipping address, kindly get in touch with us promptly. We'll make every effort to accommodate your request if your order hasn't yet been dispatched.

Will I need to covercustoms fees for international orders?

Customs fees and import taxes may apply to international orders, subject to your country's regulations. These responsibilities fall upon the customer. For detailed information, we recommend consulting your local customs office.

What if I'm unable to receive my package upon delivery?

Should you miss the
package delivery, the courier might leave a delivery attempt notice. Typically, you can reschedule delivery or arrange for pickup at a nearby designated location, as indicated on the notice.

Can I have items from a single order sent to multiple addresses?

At present, we're set up to dispatch items from a single order to one address. If you require items to be shipped to various addresses, we kindly request that you place separate orders for each address.

What if my order faces unexpected delays?

While we make every endeavor to adhere to our estimated delivery timeframe, unforeseen delays can
occasionally arise due to factors beyond our control, such as adverse weather conditions or courier-related issues. Should your order encounter substantial delays, please don't hesitate to reach out to us for assistance.